User
An activated user has access to the platform via an email address or SSO login.
Admin
The person who establishes the Team is an Admin, and there is no limit on the number of Admins on a Team. To upgrade the status of a User to an Admin, an existing Admin must update the Role under Admins Settings > Users and Permissions. The same path is used to revoke the privilege.
Moderator
Moderators play a critical role in the management of your Team. To upgrade the status of a User to a Moderator, an existing Admin must update the Role under Admins Settings > Users and Permissions. Additional permissions will be added to the Moderator role on the Business plan in the near future.
| User | Admin | Moderator | |
|---|---|---|---|
| Post a question/answer | |||
| Edit a question/answer | |||
| Close a question | |||
| Accept an answer on behalf of asker | |||
| Interact with posts via upvotes, emojis, and comments | |||
| Write an Article | |||
| Add a new Collection | |||
| Earn reputation points | |||
| Edit Articles | |||
| Mark a question as obsolete | with 75 reputation points | ||
| Access and manage the Content Health queue | with 75 reputation points | ||
| View the Team's health and performance on the dashboard | |||
| Manage user access with invitations, deactivations, and User Groups | |||
| Create and modify settings for integrations | |||
| Serve as an authority when contacting support | |||
| Update billing information and download invoices |
Subject Matter Expert
Users, Admins, or Moderators can be assigned as Subject Matter Expert for a specific Tag. Only Team Admins and Moderators can set or remove a Subject Matter Expert from a Tag by visiting Tags > Choosing a Tag > Manage Subject Matter Experts. Subject Matter Experts are not roles within the platform but rather a distinguished status.
